Selection and Adoption
21 important questions on Selection and Adoption
What are the main lessons learned of the Nestle case?
- Senior management needs to be involved when implementing
- Top management support is needed
- People that are going to use it have to be on the project team.
What are the internal benefits of ERP?
- Integration of single source of data
- Common data definitions
- A real-time system
- Increased productivity
- Reduced operating costs
- Improved internal communication
- Foundation for future improvement
What are the external benefits of ERP?
- Improved customer service and order fulfilment
- Improved communication with suppliers and customers
- Enhanced competitive position
- Increased sales and profits
- Higher grades + faster learning
- Never study anything twice
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What are examples of intangible benefits of an ERP system?
- Improved decision making
- Improved data quality
What are two outcomes of improved data quality?
- Primary processes will run better, which eventually will result in improved business performance
- Your reporting will be better, which makes the compliance increase
What are the five important selection steps?
- Vendor Research
- Needs and Requirements Assessment
- Requests for Proposals
- Vendor Analysis and Elimination
- Contract management en License Agreements
What are two fundamental issues that become important with ERP selection?
- How to capture the business needs and requirements?
- How to make a business case based on intangible benefits?
Why is the Go Live deadline so important?
What activities does postproduction support entail?
- Data validation
- Data correction
- Patches and fixes
- New features; upgrades
What are possible hidden outcomes when implementing ERP system?
- Organisational power shifts
- Imposition of work methods
- Get more done with fewer people
- Big impact on how people work
What are the possible objections for the capital investment appraisal techniques ?
- Different gourds have different objectives and expectations
- Conservatism
- Discount rates r
- Dependence between projects
What are the proposed procedure steps with regard of the article of Wei et al., 2005?
- Form a project team and collect all possible information about ERP vendors and systems
- Identify the ERP system characteristics
- Construct a structure of objectives to develop fundamental objective hierarchy and means objective network
- Extract the attributes for evaluating ERP systems from the structure of objectives
- Filter out unqualified vendors by asking specific questions, which are formulated according to the system requirements
- Evaluate the ERP systems using AHP method
- Discuss the results and make a final decision
What are fundamental objectives?
What are the advantages of the AHP approach?
- Makes ERP objectives consistent with corporate goals and strategies
- Decomposes complex ill-structure ERP selection problem into simpler and more logical judgments of attributes
- Knowledge of the structure of objectives helps to:
- Identify company requirements
- Develop appropriate system specifications
- Indicate how outcomes should be measured
- Identify key points to consider in the decision process
- The approach is flexible and allows for changes during evaluation
- It helps to reach consensus among multiple decision makers
- Mitigates resistance and invisible costs in the implementation stage
- It reduces costs during the selection phase
What are the four main intangible benefits in IT investment?
- Internal improvement = changes in production process, production value, process chain resulting in increased output or lower production costs
- Customer oriented intangibles = more difficult to measure because their effectiveness is determined by external forces. Benefits: greater retention of customers and customer satisfaction
- Spotting market trends/Foresight = If new trends can be anticipated, then technology may be able to transform or create products, processes or services to gain new sales and market position
- Adaptability to change = Adapting products and services to market trends (necessary in fast changing markets)
What is there to tell about intangible assets?
How to value intangible assets?
What are different capital that form intangible assets?
- Human capital: skills, talent, and knowledge of employees
- Information capital: databases, information systems, networks, and technology infrastructure
- Organisational capital: company's culture, its leadership, alignment of people with strategic goals, employee's ability to share knowledge
What is strategic readiness?
What are seven strategic behavioural changes?
- customers
- innovation
- results
Behaviours that support strategy execution are those that increase employees understanding of the company's
- mission, vision and values
- accountability
- communications
- teamwork
What are expected costs of ERP?
- Investments
- License fees
- Hosting costs
- Maintenance costs
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