Customization
15 important questions on Customization
What are the different kinds of package-organisation misalignments?
- Deep structure - conveys the core meaning of the real-world system that the information is intended to model. Deep structure package-organisation misalignments thus occur when real-world things, properties, states, and transformations are missing or incorrectly represented in the system
- Surface structure - concerned with how real-world meanings are conveyed through the interface between the information systems and its users. Surface-structure misalignments arise when the way users in the real world use information, differs from the interface.
What is organisational adaption entail?
What is package customisation?
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What are the main advantages on off-the shelf ERP systems?
- Quick delivery
- Incorporation of commonly used practices
- Professionally produced technical solutions
- Broad testing
- Fewer errors
Why should SME's not make use of 'off-the-shelf' ERP systems?
What is the contingency theory and corresponding four important ideas?
The four important ideas:
- There is no universal or best way to manage
- The design of an organisation and its subsystems must 'fit' the environment
- Effective organisations not only have a proper 'fit' with the environment, but also between its subsystems
- The needs of an organisation are better satisfied when it is properly designed and the management style is appropriate, both to the tasks undertaken and the nature of the work.
What are the types of actual misfits?
- Data misfit = inability of the ERP system to capture various object attributes or documents into the database of the ERP system
- Process misfit = there are incompatibilities between the organisational and ERP system requirements in terms of processing procedures
- Output misfit = there is an incompatibility between the organisational and ERP system requirements in terms of data presentation and information content of the output
What ar the negative effectes of actual misfits?
- Lack of integration
- Limited visibility
- Loss of control
- Decreased productivity
- Increased costs
Which misfits are part of the laten structure?
- Role misfit
- Control misfit
- Organisational culture misfit
With regard to resolution strategies, what choices does an organisation have?
- Customisation = changing the embedded structures of the ERP system
- Workarounds = uses the functionality of the ERP system different than the developers intended to achieve functionality required
- Accept misfit = compromising on the requirements of the organisation
- Changing embedded structures of the organisation
What are the disadvantages of customisation?
- Longer implementation time
- Problems with upgrades
- Vendor software maintenance
- Having minor bugs
- Increased complexity
What are the consequences if customisation is not carried out properly?
- Budget overrun
- Delay
- Project failure
What ar the disadvantages of a workaround?
- Lower productivity
- Lower organisational control undermine potential benefits from integration
- Slow dawn processes
- Increase possibility of making errors
What are two possible reasons for changing the existing business processes?
- The ERP system is incapable of modelling certain business practices used by the organisation
- The implementing organisation believes the process embedded in the ERP system are superior to the existing business processes
What are the sources for perceived misfits?
- Resistance to change = employees refuse to work according to the structures embedded in the ERP system because these deviate from the way things were performed before, regardless whether the new way of working lead to benefits for the company
- Ignorance = employees do not understand the business processes and the processes embedded in the ERP system properly
- Wishes = employees have wishes how the ERP system would work. If these wishes are bit fulfilled, users may indicate this as a misfit
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