Information and Strategy
18 important questions on Information and Strategy
Mention the three forms of strategic advantage and, if applicable, some examples of improvements.
- Cooperative advantage (joined forces)
- Internal organization/advantage (system that organizes the internal operations), improvements are: better decisions, better communication, and better information management
Can you use ICT in the value chain? Explain.
- Firm infrastructure: ERP, Information System Technology
- HRM: Self-service personnel administration, Training technology
- Technology development: Product technology, Software development tools
- Procurement: Information systems technology, Marketplaces
- Inbound logistics: Shipping, Real-time integrated scheduling
- Operations: Sheduling and decision-making, Integrated information exchange
- Outbound logistics: Real-time transactions, Automated contract management
- Marketing and sales: Customer-tailored marketing, Customer profiling
- Service: E-mail response, On-line customer support
What are the different strategies that companies can use? Explain them.
- Lowest cost and lowest price
- Find a market 'niche': this is a combination of the previous two strategies
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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What does the Customer Resource Life Cycle want to find out?
What are the different steps in the Customer Resource Life Cycle? And explain them.
- Acquire the product: Here you locate the supplier, order the product, authorize and pay for the product, acquire the product, and test and accept the product
- Manage the product's use: Here you maintain the inventory, monitor the product, upgrade the product, and repair the product
- Dispose of the product: Here you dispose or transfer, and you account for the product
Note: you use IT in all the steps
What is information management?
What is information planning?
What are the different parts of an information plan?
- Projects plan
- Software development standards
- Technical infrastructure plan
- Social plan
- Organizational plan
What are the dangers of defining the scope?
- Depth/Infinite regression: It is more complex than thought.
- Width/Escalation: It is bigger than thought.
Mention the six Opportunity Identification Frameworks.
- Porter's value chain approach
- Customer Life Cycle
- Critical Success Factors
- 'Embrace and Extend'
- Balanced Score Card
When do you use which technique to find opportunities?
| Federation | Complex |
75 | Critical Success | Eclectic |
| Factors | |
Difussion 50 |------------------|----------------- |
| Traditional | Backbone |
25 | Stages of Growth | Business Systems |
| | Planning |
|_______________|_______________|
0 25 50 75 100
Infusion
Diffusion is 0 if you company is centralized. It is 100 if every little thing will be detected.
Infusion: In a small/medium company this is 0, in a big company this is 100.
Eclectic means that there is no optimal solution available, they need a little bit of everything.
What is system improvement?
What is process improvement?
What is business improvement for BA?
Tell something about the article from Hammer about oblirating the process instead of automating it.
What are the different departments of the business model?
What are the three perspectives of the business manifesto? And what would be the fourth one?
- The decision management manifesto
- The business process manifesto
The fourth perspective would be the vocabulary.
What do the permissions and obligations of the actors in a business process stand for?
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