Fundamentals of Business Process management - F: Process Redesign
9 important questions on Fundamentals of Business Process management - F: Process Redesign
What is process monitoring?
Is a drive for business process improvement
What are the design criteria on Time
- service time
- transport time
- waiting time
Several ways to improve time properties
- improve average
- improve variance
- increase ability to meet due dates
- increase perception of wait time
What are the design criteria on quality?
- product meets specifications and/or expectations
Process
- promises made are met
- data and documents are handled correctly
- decisions made in the process are correct
- correct & timely information is provided to the customer
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What are the design criteria on cost?
- fixed or variable
- per time unit, per use
- processing, management, or support
- human, system(hard or software) or external
What are the design criteria on flexibility
Flexibility of:
- resources
- process
- management
- organization
What three process improvements are there
proponent of redesigning processes from scratch
2. Implementing 'reference frameworks'
copying industry 'best practices'
3. Business process improvement
punctual improvements to processen
by applying management theories such as LEAN process management
What is the clean slate approach?
And the best practices approach?
- Ignores existing processes and organization
- Goal: to achieve substantial improvements
- Advises:
to reconsider processes in order to max customer value, while minimizing resource consumption
"small imporvements are useless"
Best practices and previous experiences
- start from blueprint or reference processes
- redefine and adapt those processes to the own organisation
What is the process optimization approach?
- start from existing processes
- no radical changes
- based on problems experienced during operations
- bases on problems detected through BP analysis
- defines process performance objectives (KPIs)
What is process redesign?
No silver bullet: requires creativity
Redesign heuristics can be used to generate ideas
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