Fundamentals of Business Process management - A: the BPM Cycle
8 important questions on Fundamentals of Business Process management - A: the BPM Cycle
What is the BPM cycle?
Circle: Modelling - Analysis - Redesign - Implementation - Monitoring & Controlling
How does Process Identification work?
How does Process Modeling work?
Why?
- Business processes are increasingly valued as essential assets of an organisation: this demands dedicated management of processes.
- We need ways to extract processes out of the organisational complexity in order to discuss, analyse, improve and automate them
What?
- Describes processes using a common language
- Integrates processes with other artefacts
- Enables revision, validation and testing
- Can be used as a benchmark for measuring improvements
- Provides a blueprint for process automation
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How does process implementation work?
Transform the business process model to an executable model -> Implement the process using the appropriate technology
What is process discovery?
- rather than discovering processes through interviews: observe the real processes
- use event logs recorded by the information systems to discover business processes
What is process monitoring and analysis?
Examples
Qualitative: Issue register, Root-cause analysis, PICK charts
Quantitative: Process simulation output, date, KPIs
How does process redesign work?
Almost impossible to improve on all 4 dimensions at once
What is the Process Architecture Pyramid?
- core processes
- support processes
- management processes
Level 2: Abstract Process Models
- Quote handling
- Product delivery
- Invoice handling
Level 3: Detailed Process Models (e.g. BPMN)
- Detailed quote
- handling process
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