Read the summary and the most important questions on Business Organization

• 1 Mock Test

  This is a preview. There are 7 more flashcards available for chapter 1
  Show more cards here

• According to research on organizational commitment, which of the following statements is TRUE?A) Continuance commitment is based on the obligation that the employee feels to stay.B) Normative commitment is based on the economic harm of quitting. C) Affective commitment is based on shared values.D) Cognitive commitment is directly correlated to the mental ability of the employee to stay committed.E) Normative commitment is loyalty to coworkers.

  Affective commitment is based on shared values.

• Components of organizational commitment include:A) affective, normative and continuance commitment.B) effective, normative and continuance commitment.C) affective, normative and citizenship commitment.D) effective, productive and continuance commitment.E) effective, productive and citizenship commitment.

  affective, normative and continuance commitment.

• According to Hofstede, national cultures that accept unequal levels of power in organizations reflect:A) low power distanceB) high collectivism.C) high power distanceD) low uncertainty avoidanceE) high femininity

  high power distance

• Two candidates were under consideration for a job with a prestigious investment firm. Both were equally suitable but one of them had an MBA from Harvard while the other candidate had an MBA from a lesser-known school. The Harvard grad was selected for the job. The reason behind that choice might be explained by the concept via:A) projectionB) Big 5 Personality characteristicsC) commitmentD) emotional regulationE) halo effect

  halo effect

• If a person responds the same way across different situations, according to rules of attribution the behaviour shows:(A)High distinctiveness(B)Low distinctiveness(C)High consistency(D)Low consistency(E)None of the above

  Low distinctiveness

• Organizational behaviour is generally defined as a field of study thatA) investigates how organizations effectively face competition.B) investigates the impact that individuals, groups, and structures have on behaviour within organizations.C) attempts to understand and solve problems regarding individual behaviour on and off the job.D) seeks ways and means to match human effort with technology.E) examines how the structure of different organizations contributes to or inhibits, effective communication.

  investigates the impact that individuals, groups, and structures have on behaviour within organizations.

• What are the two major levels of emotional labour?Note them and explain them as well.

  • Surface Acting - - individuals exhibiting physical signs like smiling
    

  
  

  • Deep Acting - - Actually feeling the emotions 

• 2 Organizational Culture review

  This is a preview. There are 3 more flashcards available for chapter 2
  Show more cards here

• What are the motives for social conformity?

  • Compliance
    
  • Conform to the norm to avoid punishment or get a reward

  
  

  • Identification
  • Those who promote the norm are attractive (We identify with them)

  
  

  • Internalization
  • Conforming because of beliefs, values and attitudes (It's right!)

• Describe the socialization process/stages of organizational socialization

  • Socialization Process
    
  • The process by which people learn (or change) their attitudes and behaviour for the necessary function in a group or organization.

  
  

  • Socialization Stages
  • Stage 1 = Before entry
  • Stage 2 = Immediately after entry
  • Stage 3 = After membership in the organization after a while

• Describe the implied "unrealistic expectations" and "Psychological contract" for socialization

  Psychological Contract = Employee expectations of the organizational culture