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Summary: Chapter 13
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1 Ch# 13
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__________ is credited with democratizing statistics—that is, the tools are designed such that workers can achieve the effect of statistical analysis without advanced statistical training..
Kaoru Ishikawa -
__________ gained credibility as a quality leader due to the influence he had on Japanese and U.S. firms. He is best known for statistical thinking, or looking at quality problems from a data-driven perspective.
Dr W.Edwards Deming -
A scatter plot is __________.
A tool of quality used to study the relationship between variables -
__________ was the well-known author of Quality Is Free and the DRIFT principle (“do it right the first time”).
Philip Crosby -
The plan, do, check, act (PDCA) cycle is __________.
Deming's improvement cycle based on the scientific method -
__________ is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.
Supply chain quality management (SCQM) -
According to Garvin’s Dimensions of Product Quality, durability is __________.
The degree to which a product tolerates stress or trauma without failing -
__________ proposed three basic processes that are essential for managing to improve quality
Joseph Juran -
__________ is a system in which all the variables interact to create a quality result (e.g., processes, tools, equipment, or people).
System for quality improvement -
A SIPOC diagram is __________.
a type of process map that includes suppliers, inputs, processing, outputs, and customers
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