Article Z - What is your Operating model? (Ross&Weill) - Operating model
3 important questions on Article Z - What is your Operating model? (Ross&Weill) - Operating model
The operating model has two dimensions, which 2?
- Business Process Standardization: choosing how a process will be executed regardless of who is performing the process and where it is completed
- Business Process Integration: choosing how to link organizational units through shared data
What are characteristics of the growth strategy of a coordination quadrant?
- Growth strategy can be
- Organic: product innovations to existing customers
- Acquisitions: new customers for existing products, new products for existing customers
What are the developments in the insurance industry as a coordination quadrant look like?
- Historical development: specialized divisions
- Legal obligation (NL): separate legal entities for Life, Health, General
- Many mergers & acquisitions
- Since 1980’s: more customer focus
- Clients expect integrated communication and service → 1 front-office, 1 policy, 1 invoice
- Cross-selling, all-in-one policies
- Business Units have seamless entry to shared data, But run different processes
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