Article Z - What is the Core Diagram? (Ross&Weill) - Coordination and Replication core diagrams
5 important questions on Article Z - What is the Core Diagram? (Ross&Weill) - Coordination and Replication core diagrams
What are the components of a coordination core diagram?
- 1. Identify the shared customers (segments, channels) (across business units)
- 2. Identify the key data that must be shared to serve this customer group (with a variety of business processes)
- 3. Identify the key technology that is key in data integration
- 4. Consider to include (the variety of) business processes
Example: Metlife
- Provider of insurances and other financial products.
- Tried to standardize on common processes: too costly and slow
- Focus: provide integrated customer service across products.
- Required centrally available customer information
- Core Diagram: locates integrated data at the center
- Stakeholders get access to the data using a standardized portal (left-hand
- side of the diagram)
- Most processes are unique, so not important to show
What does the core diagram of MetLife look like?
What are the steps of makings the replication core diagram?
- Identify the key processes (to be) standardized and replicated
- Identify the core technologies automating those key processes
- Identify the linking technologies (if any) that can be shared
- If applicable: identify shared data and/or key customers.
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Example: ING Direct
- Direct-to-customer operation to customers of 9 country-based bank organizations, via internet, mail, phone
- ING-DIRECT’s country based businesses operate autonomously; however, share standardized business solutions and technical infrastructure.
- Core Diagram:
- 7 modular service groupings
- These digitize processes across its businesses.
- No data (the nine country banks do not share data)
- 7 modular service groupings
- These digitize processes across its businesses.
- No data (the nine country banks do not share data)
How does the CUDR matrix look like and what are the components per quadrant?
D R
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