Accomodation
6 important questions on Accomodation
What is the disadvantage of franchising?
Which five features have impact upon the market and the marketing of a property?
2. The mix of facilities
3. Image to the market
4. Type of service provided
5. Price
What are the dimensions of anticipating and serving customer needs?
- Customer satisfaction: when customers are satisfied, they become loyal
- Service quality: evaluation of a performance by a service provider
- Linking service quality and business performance
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Measuring the service quality, which models can we use?
- The Nordic Model: the outcome dimension and the process dimention. (the product itself and the way it is presented)
Which two things do we use for quality control?
- Grading: range of verifiable features and services.
What elements should a hospitality manager understand?
- Occupancy
- Hospitality mangement
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