Section I - Key Terms

4 important questions on Section I - Key Terms

Theory x (pessimistic)

Leaders assume that people are basically lazy, don’t like to work, and avoid responsibility.
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Theory y (optimistic)

Leaders assume that people are internally motivated, like to work, and will accept responsibility.
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Organizational citizenship behavior (OCB)

Considered to be performance beyond the expectations of a person’s job description—extrarole performance.
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Organizational behaviour (OB)

The study of individuals and their attitudes and behaviours at work.
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The question on the page originate from the summary of the following study material:

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