Investing in people and business performance - Social exchange theory
8 important questions on Investing in people and business performance - Social exchange theory
What is the social exchange theory about?
People bring something and get a return
What does Homan state about relationships as exchange mechanisms
This can be in terms of social (attention, love) or economical (time, money) pleasure/effort.
Social exchange relations reap more benefit than economic ones (short and contract).
As social exchange is on the long term, open ended
What does Gouldner mean with the norm of reciprocity?
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How is extra effort seen that employees deliver?
When does extra role behaviour happen
What can we learn from the social exchange theory in terms of getting benefits?
What is meant with organizational commitment?
What are the 4 types of employement relationships?
- Balanced social exchange relationship: high reweards for high effort
- Balanced economic exange relationship: limited extras an no expectation for extra effort
- Unbalanced over-investment exchange relationship: High rewards and low expectations about employee effort (golden palace)
- An unbalanced under investment exchange relationship, organizations do not offer anything extra, but they expect their employees to put in a lot of effort. They have high demands for their employees with low rewards.
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