What contributes to successful communication? - Negotiating misunderstanding - Managing misunderstanding
3 important questions on What contributes to successful communication? - Negotiating misunderstanding - Managing misunderstanding
Which clarification and negotiation strategies exist?
- confirmation checks
- self-repair
- interactive-repair
- letting it pass
What are confirmation checks?
Direct questions such as 'have you understood my question?' 'did I understand right?' 'yeah?', etc.
What is letting it pass?
Ignoring anomalies or ambiguities in order to focus on content rather than form
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