What contributes to successful communication? - Understanding professional and institutional discourse

4 important questions on What contributes to successful communication? - Understanding professional and institutional discourse

What is meant by linguistic penalty?

There is a linguistic penalty for those who are born and educated overseas and unaware of the largely hidden rules of institutional activities.
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What is the paradox with regard to linguistic penalty?

Although this group of people may speak English fluently, their English is very often regarded as poor because they fail to match institutional and cultural expectations at various levels, including communicative styles, discourse organisation and rhetoric.
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What purposes does "Why did you apply for this job?" serve?

Breaking the ice, getting to know the candidate's individual circumstances and motivations, and opening up further questions.
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What can lead to the undesirable outcome of an interaction?

Linguistic ability, or a lack of knowledge of how the system works.
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