- This + 400k other summaries
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding

A snapshot of the summary - Grab Bag Activity - NH
-
1 Toolbar And Tesla Layout
This is a preview. There are 14 more flashcards available for chapter 1
Show more cards here -
When creating a new account, this icon should be selected.New caller wizard
-
The information entered in this window will be saved in the History tab.Identify caller box/window
-
This field lists the designated Sales Reps name.Territory code
-
This icon is selected to enter a ticket into ServiceNow.Exclamation point
-
The services sub tab of the _________ tab houses blocked products and services.Company
-
This icon may be selected to retrieve the Identify Caller window.Phone/handset
-
If a Billing Code is entered in the POCC field of a client account that information will appear on .All calls scheduled by that specific client
-
List 2 ways in which a new client account may be created.New caller wizard and client>new
-
When creating a new account, this option should always be selected in the How Heard field.In-house standard
-
Name a reason why it is important to verify all information when setting up a new client profile.To avoid creating duplicate accounts, to ensure the clients information appears on their invoice correctly, etc.
- Higher grades + faster learning
- Don't study anything twice
- 100% sure, 100% understanding
The following topics are covered in this summary
-
client, company, account
-
conference, star, feature
-
automated, replay, time
-
hub, client, web
-
conferences, conference, operator
-
conference, number, entered
-
dial, list, client
-
occurrence, date, conference
-
soundbyte, replay, available
-
transcript, transcription, field
-
toll, number, international
-
audio, files, link
-
conference, special, goldman