Adding value to the hospitality experience - Roles and functions
16 important questions on Adding value to the hospitality experience - Roles and functions
What are the stages that add value in satisfying the customers' needs?
What is an organisational chart?
What is macro-economic data?
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What is micro-economic data?
Who are the executive team?
What does the revenue manager contribute?
What does the revenue manager do?
How can you stimulate the demand? Give example
What does the revenue manager monitor?
What does business on the books mean?
What kind of actions can you do to cover the unusual days (booking patterns)? Give examples
2. Closing down the lower price levels in the case of excessive demand.
(the revenue manager considers any upcoming events that might stimulate demand or have a possible negative effect)
What is the sales&marketing manager responsible for?
What does a sales&marketing manager?
Who are the decision-making team?
What does an operations manager contribute?
2. They play a crucial role in staging customer experience through their behaviour towards the guests and thus directly influence reviews and online reputation of the hotel, which is one of the factors that determine the hotel's ranking on review and booking sites.
What is an external party that is involved in the pricing decisions?
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