Separating and Retaining Employees
30 important questions on Separating and Retaining Employees
What are the 4 main costs of involuntary turnover?
2. Lost productivity
3. Lawsuits
4. Workplace violence
What are the 4 main costs of voluntary turnover?
2. Lost productivity
3. Loss of talented employees
4. Unfavourable publicity
What is the employment-at-will doctrine?
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What are the 3 principles of judgement employees have towards a disciplining/termination system?
2. Procedural justice (were fair methods used to determine consequences for employee)
3. Interactional justice/managerial (did the company carry out its action in such a way that it took the employee's feelings into account)
What 3 requirements are there for the outcome fairness principle of judgement?
2. Everyone should be aware of what the consequences are
3. Outcomes should be proportionate to behaviour
What are the 6 determinants of the procedural justice principle of judgement?
2. Bias surpression
3. Information accuracy
4. Correctability (include channels that allow appealing of a decision)
5. Representativeness of all groups affected
6. Consistency with ethical standards
What are the most important measures te ensure privacy protection of employees when gathering information?
2. Publicising info-gathering policies and consequences
3. Request consent before gathering
4. Treat employees consistently
5. Conduct searches discreetly
6. Share info only with those who need it
What does the Workers' Adjustment Retraining and Notification Act entail?
What is the hot-stove rule?
1. Clear warning should be given
2. Should be followed up with consistent, objective and immediate consequences
What is progressive discipline?
What are the 5 steps of the progressive discipline system?
2. Official written warning
3. 2nd written warning + threat of temporary suspension
4. Temporary suspension + written notice that this is last chance to improve
5. Termination
What are the 4 stages of the ADR process?
2. Peer-review (resolving by setting up a panel of peers)
3. Mediation (non-binding)
4. Arbitration (binding)
What is an employee assistance program?
What are the 4 basic elements of EAPs?
2. Supervisors and union representatives are trained to use the referral service for employees they suspect to have a problem
3. Employees are trained to use the system and refer themselves when necessary
4. Costs and benefits of program are evaluated on a yearly basis
What is outplacement counseling?
What is job withdrawal?
What are the 3 main forms of job withdrawal?
2. Physical job withdrawal
3. Psychological job withdrawal
What are the 3 main personal dispositions that lead to job dissatisfaction?
2. Negative affectivity (low levels of satisfaction regarding all aspects of life)
2. Core self-evaluation (bottom-line opinions people have of themselves)
What are the 3 components of job satisfaction?
2. Perceptions: Different employees have different views as to which values are important
3. What is important: Job satisfaction is based on perception, not always on objective and complete measurements of the situation
What are solutions to the 4 factors of job dissatisfaction?
2. Tasks and roles: Designing complex and meaningful jobs
3. Supervisors and co-workers: Reinforcing shared values
4. Pay and benefits: Setting satisfactory pay levels
What are the 4 steps in the role analysis technique?
2. Role members discuss these expectations together and develop preliminary list of role's duties and behaviours
3. Role occupant does the same, and meets with members to reach consensus
4. Group modifies list and reaches consensus on role
What are the 2 sorting processes within the sorting process?
2. Retention (low performers receive lower pay and are more likely to leave)
AKA: if differentiating is possible, do it
What is the incentive effect?
What are the 3 elements of motivation?
2. Direction (towards which goal is the effort channelled, is it extrinsic or intrinsic)
3. Persistence (how long do people maintain the effort)
What is the financial impact of job loss?
What are the 4 aspects of non-financial impact of job loss?
2. Status and respect
3. Identity and purpose
4. Security and confidence
What are the 2 types of involuntary separation?
2. Layoff/ downsizing - planned elimination of large groups of people
When is downsizing particularly harmful?
2. Industries with low capital intensity (relies on less physical capital for success)
In what 3 ways can survivor stress be managed?
2. Provide opportunities to succeed
3. Provide access to decision makers
What are the 3 phases of the psychological contract between employee and employer?
2. Content (fairness, trust and delivery of the deal)
3. Consequences (attitudinal and behavioural)
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