Organzational Information systems and their impact
16 important questions on Organzational Information systems and their impact
What are functional systems?
What are limitations of functional and hierarchical systems?
What is Business process re-engineering?
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What are the risks of BPR?
What are the dimension of integration?
What is business integration?
- Provide "one face" to the customer > services based on customers needs
- Providing coordinated solutions > provide solutions, not only services or product
- Achieving global inventory visibility > Customers want to make modification on your products of service and they want their question be answered quick
What is system integration?
System integration refers to the unification of tight linkage of IT-enabled information systems and databases. Goal; IS underpinning the technology component of business integration strategies. Outcome = connect compatible systems that regurarly exchange information.
Application integration is connection between different software programs.
Database integration is between several databases.
What are he integration trade-offs?
Acces to info, speed and response time
Drawbacks;
Increased coordination costs
Reduced local flexibility
What are the principal characteristics of an enterprise system?
application integration; native integration
Data integration; one database
Configurability; parameterized, setting parameters for each organization
What are the advantages and disadvantages of ERP?
- efficiency
- responsiveness
- knowledge infusion
- Adaptability
- standardization and flexibility
- Is the best practice from the ERP perspective really the best?
- Strategic clash: What if unique business proces, you see as competitive differation, will not be supported?
- High costs and risks
How can we categorize knowledge, with respect to its object?
- Knowing what (MBO); ability to collect, categorize and assimilate information
- Knowing how (HBO); ability to recognize or create the sequence of steps that are needed to complete a task or carry out an activity
- knowing why (UNI); understanding the cause-effect relationships and the laws that govern an give phenomen.
How can we categorize knowledge, with respect to its type?
- Explicit knowledge; can be articulated, codified and transfered with relative ease. > Training manual
- Tactical knowledge; individuals posess this knowledge but find it difficult to articulate, codify and transfer. (instinct).
Firms find it easer to handle explicit knowledge than tactical knowledge.
What is BI (business intelligence)?
BI encompasses a set of techniques, processes and technologies designed to enable managers to gain superior insights and understandig.
Goal of bi: designed to enable better decisions
What is BI infrastructure?
Can consists of:
- Data warehouse > collect and consolidates data from different source systems
- Data mart > scaled down version of data warehouse that focuses on specific audiances. Disadvantages: potentially data redundancy and lack of data consilidation
- online analytical processing > Enables a knowledge worke rto easily and selectively extract and view data from an analytical database
- Data mining > automatically discover non-obvious relationships in large databases
What are the limitations of CRM?
- Firm centric: only relies on transactionals and bahavioral customer data it owns
- Limited predictive ability; crm relies on historical data, where only the customer knows about future plans
What is the best-of-breed approach while looking at IS systems?
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