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Summary Introduction To Human Resource Management

- Introduction to Human Resource Management
- Mr. Jamieson
- 2021 - 2022
- Hotelschool The Hague (Hotelschool The Hague, Den Haag)
- Business Administration in Hotel Management
226 Flashcards & Notes
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A snapshot of the summary - Introduction to Human Resource Management

  • 1 Introduction to Human Resource Management

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  • Why is diversity often misunderstood?
    • Not well defined
    • focuses too much on compliance within the law
    • Too much focus on ethnicity and gender
  • What is Invisible privilege? Name 4 of them.
    A privilege that you do not think you have. 
    1. Race privilege
    2. social Privilege
    3. Gender privilege
    4. Sexual orientation privilege
  • What are the 3 levels of organisational culture?
    1. Artifacts - visible things
    2. Values - Shared assumptions and standards and goals
    3. Basic underlying assumptions - reflect believes about human nature
  • What are examples of Artifacts?
    Visible things, such as open office space, how people interact with each other.
  • What are the 6 components of organizational culture?
    1. Define the culture
    2. Direction
    3. Communicating the culture
    4. Organize
    5. Manage performance
    6. Live the culture
  • What is a Culture of services?
     The guest is number one
  • What are the founder's values?
    Culture is tied to founder:
    • Personality
    • Background
    • Values
    • The vision of the future
  • What 4 elements have an impact on how employees behave and how work is coordinated?
    • Centralization
    • Formalization
    • Departmentalization
    • Hierarchical levels
  • To who is Centralized and decentralized centralization attractive?
    • More demands for CEO and Managers
    • More efficient
    • More attractive to employees
    • More empowerment 
  • 1.1 Employee Journey (& HR processes)

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  • 8 steps of the employee journey
    1. Searching
    2. applying
    3. joining
    4. onboarding
    5. performing
    6. learning & growing
    7. receiving
    8. staying or leaving

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