Read the summary and the most important questions on ISS

• Lesson 1

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• Chief Information Officer

  Head of Information Technology; the highest IT executive or manager in a firm or business unit.

• Intellectual alignment (Business-IT strategy alignment)

  The degree business strategy supports / and is supported, by the IT strategy.

• IT alignment (IT strategy - IT infrastructure & process alignment)

  The degree to which the higher level, externally focused IT strategies are aligned with the lower level, internally focused IT infrastructure and processes.

• Operational alignment (Organizational infrastructure & processes - IT infrastructure & processes alignment)

  The lower level, internally focused operational level of alignment deals with how the business infrastructure and processes align with the IT infrastructure and processes.

• Organizational culture misfit

  Organizational culture misfits occur when the enterprise system requires ways of operating that contravene organizational norms.

• Lesson 2

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• Dimensions of business competence

  • Organization-specific knowledge/skills
    
  • Interpersonal & management knowledge/skills
    

• Interpersonal & management knowledge consists of

  • Knowledge networking
    
  • Interpersonal communication
  • Leadership

• Lesson 3

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• Objectives of chargeback systems

  1. Cost recovery
     
  2. Resource allocation
  3. Efficient utilization of IT resources
  4. IT performance evaluation
  5. IT planning assistance
  6. Increase user awareness / involvement
  7. Increase IT staff awareness

• Efficient utilization of IT resources

  • Ensure that BU does not waste money on unnecessary IT services.
    
  • Ensure that BUs and users get the most out of IT resources they have.

• Types of chargeback systems

  • Cost recovery-average cost pricing
    
  • Cost recovery-standard cost pricing
  • Cost recovery-flexible pricing
  • Profit center-fixed pricing
  • Profit center-market-based-pricing