Usability testing - Communicate Results and Findings - Best Practices in Usability Test Reporting
8 important questions on Usability testing - Communicate Results and Findings - Best Practices in Usability Test Reporting
Name the best practices for usability test reporting.
- Involve and respect stakeholders
- Make the main report short and comprehensible
- Include a usable Executive summary
- Keep to the point
- Rate the severity of all findings
- Include positive findings
- Ensure completeness
- Respect private or sensitive information
What are the best practice descriptions for: Involve and respect stakeholders?
- Involve the stakeholders, in particular the development team, in writing the report
- Consider their findings, even when they differ from yours
- Incorporate their findings in the report
- Treat stakeholders as partners in the common goal to improve usability
- Talk the language of the stakeholder and avoid usability jargon which some stakeholders may not fully understand
What are the best practice descriptions for: Make the main report
short and comprehensible?
Apply the following recommendations, regardless of the magnitude of the usability test:
- A maximum of twenty five findings reported
- A maximum document length of twenty pages
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What are the best practice descriptions for: Include a usable
executive summary?
- Make the executive summary short: recommended one page
- Include only the most important findings
- Put the executive summary at the start of the usability test report where stakeholders can easily find it
What are the best practice descriptions for: Keep to the point?
- Write crisp and precise descriptions of usability findings
- Avoid lengthy passages of text (e.g., an explanation of what usability is, transcripts of usability testing sessions and descriptions of the humancentered design process).
However, short notes of what a test participant said, such as quotes of one or two lines, are recommended. - Include references to information if it supports the content of the report
What are the best practice descriptions for: Ensure completeness?
Ensure that all sections of the report are included.
What are the best practice descriptions for: Respect private or
sensitive information?
Do not include details about recruitment, such as copies of the
recruitment screener and the confirmation sent to test participants.
What's different in agile software developement regarding the best practices for test reporting?
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