Risk in usability, User Experience and Accessibility - Typical risk
7 important questions on Risk in usability, User Experience and Accessibility - Typical risk
What are possible user experience risks?
User experience failure in a software product or its support
systems.
What are typical user experience risks?
- Users are unable to buy a product because the app used to buy the product
- The software product is usable, but the associated artifacts and procedures are not.
In user experience sometimes people don't buy the product because they are unable to. Name a few reasons why?
- Does not perform some of the functions required by the users (lack of effectiveness)
- Performs intended functions slowly or awkwardly
- Is unpleasant to use or does not provide satisfaction
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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Name a few examples where a software product is usable, but the associated artifacts and procedures are not?
- Support answers reasonable customer inquiries slowly, rudely, superficially or not at all
- User documentation is deficient
- Delays in delivery of products ordered are not communicated
- The delivered product does not match the users’ expectations
- The product arrives in an unattractive or impractical packaging.
Name a few accessibility riskss
- The software product cannot be used by people with disabilities, thereby violating regulations
- The software product is not compatible with other software or hardware used by people with disabilities.
What is an accessibility risk?
Name the supplier project risk in relation to usability, user experience and accessibility.
- Suppliers do not have the required qualifications in usability testing
- Suppliers do not follow agreed guidelines for usability evaluation
- Usability evaluation results provided by suppliers are delivered late or not at all
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The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
