User serveys - Step-By-Step Approach to User Surveys
6 important questions on User serveys - Step-By-Step Approach to User Surveys
What are the steps to perform an user survey?
- Write a survey plan
- Interview users and stakeholders
- Select a questionnaire
- Deploy the questionnaire.
- Analyze the responses from the user survey
- Communicate the results of the user survey
What are the tasks of step: Write a survey plan?
- The survey plan is similar to a usability test plan; it describes the goals of the user survey, the required resources, and a schedule
- Stakeholders are involved in reviewing and approving the survey plan.
What are the tasks of step: Interview users and stakeholders?
- Obtain feedback on issues that the user survey should focus on
- Focus on recent, vivid experience.
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What are the tasks of step: Select a questionnaire?
A questionnaire is a set of questions that is used to collect data from users
A decision is taken between using a standard usability questionnaire or developing one.
What are the tasks of step: Deploy the questionnaire?
- Recruit user survey participants
- Publish the user survey
- Follow up with a reminder to user survey participants who have not responded within a reasonable time, if possible.
What are the tasks of step: Communicate the results of the user survey?
- Write a report that answers any questions posed by stakeholders in a useful and usable way and is based on the results of the user survey
- Present the results of the user survey
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