Usability reviews - Introduction and Approach
8 important questions on Usability reviews - Introduction and Approach
Who are performing usability reviews?
- Usability experts
- other usability professionals
- subject matter experts
- design team members
- (acceptance) testers
- customer representatives
- potential users
What's the basis for usability reviews?
- Usability requirements
- Applicable user interface guidelines
- Usability standards
- Prior experience of usability problems encountered by users
When will an usability review be more effective?
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- Never study anything twice
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What are the steps in performing usability reviews?
- Prepare usability review
- Optionally, the author of the software application to be evaluated presents it to the reviewers
- The reviewers evaluate the software application in solitude and write down their findings
- Assuming that more than one reviewer is involved, the reviewers meet to reach consensus on the positive and negative aspects in their findings.
- The reviewers present the findings which have majority agreement to the author and interested stakeholders. Can be combined with the previous step.
- One of the reviewers writes the usability review report
What belongs to step 1 in preparing a usability review?
- Determine goals in cooperation with stakeholders.
- Select appropriate method(s): informal usability review, expert usability review, heuristic evaluation.
- Select reviewers.
What's important for the author of the application when he presents the software application to the reviewers?
What should reviewers consider when evaluating the software application (step 3 of a usability review)?
- Who is using this software application?
- Why are the users using the software application?
- What goals do the users have?
- In what ways do the users see the software application with a different perspective (domain-specific aspects versus technology-specific aspects).
Step 4 in usability review is reaching consensus on their findings.
Why?
- It removes any findings that are peculiar to a specific reviewer.
- Only findings that find consensus between the reviewers are included in the review report.
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