Risk in usability, User Experience and Accessibility - Introduction
3 important questions on Risk in usability, User Experience and Accessibility - Introduction
Which techniques can be used to identify risks?
- Interviews
- Risk workshops
- Brainstorming
- Calling on past experience
What's the focus of the product risk assessment?
The assessment focuses aspects such as:
- numbers of users,
- type and background of users,
- usage frequency,
- risks (damage) when user tasks cannot be completed,
- criticality of user tasks for the business,
- external visibility.
By involving the broadest possible sample of stakeholders, the risk identification process is more likely to identify the most significant usability risks. Name examples of stakeholders.
- domain experts,
- end-users,
- usability experts,
- user-acceptance testers,
- usability professionals who are not experts,
- design team members
- customer representatives
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