Service Portfolio Management - The Service Portfolio
3 important questions on Service Portfolio Management - The Service Portfolio
Under what circumstances would a service enter the pipeline?
- A customer requests a new service
- A new opportunity has been identified by the service provider's strategy
- A business opportunity has been identified by a customer that will require an IT service
- A business outcome is under-served by current services
- A new technology is available and has the potential to create new business opportunities
- Service management processes identify a better solution to the services that are currently offered
- CSI processes identify a gap in the current service portfolio
Service Portfolio: Inhoud/Doel Dienstenportefeuille
Opportunity
Waardevoorstel
Ondersteunde bedrijfsresultaten
Business cases
Prioriteiten
Risico's
Aanbod en pakketten (vraagbeheersing)
Vereiste investeringen
Lopende kosten en prijszetting (investeringsgedreven)
What is a CMS?
Configuration management system: a set of tools and databases that stores configuration records throughout their lifecycle
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