A snapshot of the summary - Knowledge in Organisations
Les 2 The social-constructivist discourse (practice-based perspective)
What is the importance of knowledge management?Now there is a knowledge society (after a industrial society), therefore there are: knowledge work, knowledge workers and knowledge intensive firms needed.
What are the characteristics of the post-industrial society?-Service based economy
-Knowledge and information intensity of economic and social life
-Growing importance of theoretical knowledge in work
What is a knowledge society?A society that is characterized by high levels of information and knowledge intensity and in which the key wealth generators are information/ knowledge intensive industries
Von Nordenflycht’s taxonomy: 3 dimensions for KIFs (Knowledge intensive firms)1 Knowledge intensity of the work (extent to which complex knowledge is needed for creation of outputs)
2 Capital intensity of the work (extent to which non-human assets e.g. Patents and factories are needed for the creation of output)
3 Extent to which the workforce is professionalized (specialized knowledge+ institutionally regulated+ code of ethics)
What are the two perspective of knowledge workers?1 Professional knowledge work perspective (=mainstream):
A knowledge worker is someone whose work is primarily intellectual, creative and non-routine in nature, and which involves both the utilization and creation of abstract/ theoretical knowledge. (Bijvoorbeeld: consultants, IT, Lawyers, software designers, accountants, architect, scientists and engineers)
2 ''All work is knowledge work'' perspective.
A knowledge worker is '' anyone whose work involves the use of a reasonable amount of tacit and contextual and/or abstract conceptual knowledge'' (Bijvoorbeeld: zorgmedewerkers, fluitenmakers, constructiewerkers, copier engineers, manual workers in sawmill)
What is a practice? (definitions + 2 remarks)Practice refers to purposeful human activity. It assumes that activity includes both physical and cognitive elements, and that these elements are inseparable. Knowledge use and development is therefore regarded as a fundamental aspect of activity.
- Everyday actions are consequential
- Rejects dualism yet stresses rationality of mutual constitution.
What is the dialogical discourse?Knowledge= discipline.
Deconstructionof totalizingknowledge claims, creation of multiple knowledges, never ending process of knowing and correcting (the self). Staat tussen practice-based (duality) en dissensus.
What is the constructivist discourse?Knowledge= mind. Socially constructed, in the doing (practice), shared context, generation of understanding, coordinating mindful action of
interdependentindividuals with only partial knowledge. Staat tussen pratice-based(duality) en consensus.
--> kennis zit in de werkplek, taken en context van mensen en wordt daar ontwikkeld
--> Met practice word bedoel menselijke activiteit. Zowel de fysieke als cognitieve elementen en deze zijn niet te scheiden. Kennis gebruik en ontwikkeling is essentieel in deze activiteit.
What is the critical discourse?Knowledge= power. Role of knowledge in organizational underclass: reformation of social order, domination and emancipation. Staat tussen objectivist (dualism) en dissensus.
What is the Neo-functionalist discourse?Knowledge= asset. Objective, measurable, it can be acquired, progressive enlightment, reduction of uncertainty, optimal allocation of resources. Tussen objectivist (dualism) en consensus.
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