Knowledge transfer, retention and application: a practice-based view
16 important questions on Knowledge transfer, retention and application: a practice-based view
How to get it right the second time? (Szulanski and Winter)
-Efficiency: reinventing the wheel is expensive
-Cash cowing: what works and sells, you want to do more of
What makes it hard to get it right the second time?
-overconfidence
-overoptimistic
What are tips from authors to get it right the second time? (HBR 2002)
-work from a single/ active template
-Copy as close as you can
-Adapt only if you have achieved acceptable results
-Keep the template in mind even after you create the replica
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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What are the boundary spanning knowledge processes in heterogeneous collaborations?
-Shared sense of identity
-Practice/knowledge
-values
-geographical boundaries
Inter organizational collaborations (=heterogeneous):
-Different identity, professions, COPS
-Different practices/ knowledge
-Different values/ goals/ status
-Geographical and other boundaries
Why is it important to collaborate across organizations/ communities?
-For innovation, collaboration with other disciplines necessary
-Knowledge often fragmented into separate, specialized knowledge domains
-Much research from various disciplines regarding transfer, yet often with other terms (depending on discourse)
-General task of management to coordinate the different sources of knowledge to integrate, diffuse and combine these fragments of knowledge into something valuable
What are the statements in lecture 3 about knowledge transfer?
-Can be both ways (yet only one way is discussed)
-Suggests that what is shared/transferred, is also applied in a new context (wether it is successful or not)
What is the intra and inter firm knowledge transfer process?
Donor firm-->Nature of knowledge + inter-organizational dynamics-->recipient firm
What are the difficulties of intra and inter firm knowledge transfer processes?
Knowledge-related differences:
1 Lack of common knowledge
2 Tacitness and context specificity make transfer ability difficult
3 Epistemic differences: based on different assumptions, values, and world-view
How to manage relationships?
Name the three types of boundaries, the degree of novelty, the type of activity involved in facilitating boundary activity and the dominant knowledge process involved
What are boundary objects?
-Physical like a machine (system)
- Linguistic/Epistemic/ Symbolic object: a project itself.
Name three (1) boundary types, (2) characteristics required for cross-boundary collaboration and (3) boundaries objects that allow successful cross boundary working.
How can we define organizational memory?
How does knowledge integration work according to Carlile and Rebentisch (2003)?
Knowledge acquisition-->knowledge storage-->knowledge retrieval
What are problems that take place with knowledge integration?
How do organizations deal with the problems that take place with knowledge integration?
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