Learning, unlearning and socio-cultural factors
12 important questions on Learning, unlearning and socio-cultural factors
What are the 4 types of unlearning and forgetting? (add source of knowledge + mode of forgetting--> the scheme)
What two statements can you make about unlearning and emotional impact?
- The more sudden and unexpected the mismatch, the higher the emotional impact
What do you know about coercive persuasion and unlearning?
- Survival in organizations:
+Preventing organizational collapse
+surviving reorganizations, downsizing etc.
- Deep unlearning often involves a psychologically painful forced choice situation
- Critique of double loop and generative learning concepts (Argyris and Schon, Senge)
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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What is knowledge leakage?
How can we protect knowledge?
- Explicit; protection of source. Restrictions, restrictions of access to specific information and controlling who was access to what info.
How do human, social and cultural factors influence processes of knowledge management?
- Employment relationship
- Conflict
- Interpersonal trust
- Group identity
- National culture
- Personality
What is the share/ hoard dilemma?
advantage; intrinsic reward of sharing, group/ organizational benefits, material reward, enhanced individual status.
disadvantage; can be time consuming, potentially giving away a source of power to others
Knowledge hoarding (free riding);
Advantage; avoids risk of giving away and losing a source of power/ status
Disadvantage; extent of knowledge may not be understood or recognized
How does employment relationship influence KM?
who owns knowledge?
for what purpose is knowledge used?
participate in intra-organizational knowledge forums?
procedural justice and fairness
How does conflict influence KM?
-but are important in critical and dialogical perspectives
-Argyris and Schon; conflicts over errors and 'blaming' are typically avoided or solved 'diplomatically' (model)
-Behavioral theory of the firm; the firm is an adaptive political coalition, confronting internal conflicts of interests (March)
How does group identity influence KM?
How does national culture influence KM?
How does interpersonal trust influence KM?
- the more trust persons have in others, the more willing they are to share knowledge with these others
There are two types of trust;
1 Cognitive-based; trust in someone's ability because he or she has done it before in the past (and thus has experience)
2 Affect-based; an emotional form of trust based on strength of personal relation between people, developed over time, where a sense of mutual care exists
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