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Summary Lectures and tutorials

- Process improvement and change
- Boscari
- 2018 - 2019
- Rijksuniversiteit Groningen (Rijksuniversiteit Groningen, Groningen)
- Supply Chain Management
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A snapshot of the summary - Lectures and tutorials

  • 1 Week 1

  • 1.1 Lecture 1

  • Why do companies fail in achieving superior performance through lean?
    Only 2% do achieve

    because the focus is only on technical skills, but soft skills are also important to be able to engage employees and suppliers
  • Why is improving organizational performance necessary?
    Because macro changes and impacts in the environment enable new organizational forms & competetive dynamics which create management challenges in "a new time"
  • What is a common management response to competitive pressure? What is important in responding to competitive pressure?
    red queen phenomenon= Running hard, but for all standing still

    The relative pace of development compared to rivals
  • Which 2 aspects in any improvement/change need to be adressed?
    What: needs to change (content)
    How: to bring about that change (process)
  • What are the three main processes of change?
    1. become aware of the need for change
    2. Diagnose change conditions
    3. change process and sub-phases
  • What does the sigmoid curve depict?
    Outcome of a system as a curve that increases during early-stage development and growth phases flattens at maturity and shifts into decline over time. Decline accelerates when new innovations attract customers away from existing product/service.

    Point B is the point where change should be introduced, first brings extra costs, but necessary to keep in front of competitors. At point A need for change becomes obvious but might be too late for company.
  • What are the general dimensions of change/improvement models?
    • Scale: E.G. SC, department, teams
    • Scope/pace: icremental/continuous - radical/discontinuous
    • Source: Anticipatory- reactive
  • What are the 4 types of organizational change?
    1. tuning
    2. adapting
    3. redirecting/reorienting
    4. overhauling/recreating
  • What are additional dimensions of change/improvement models?
    • Thinking first-seeing first-doing first
    • Programmatic-discontinuous-emergent change
    • Unilateral(system&structures-->attitutes)-participative(attitutes-->system&structures)
    • Techno-structural change(based in structures,systems and technology) - behavioral-social change(altering established relationships)
  • What is the difference between planned and emergent change?
    Planned: intentional,rational, formal
    Emergent: ongoing, unpredictable informal
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