Communicating for understanding and results
12 important questions on Communicating for understanding and results
How is the communication process described?
The sender dsires to communicate to the receiver some idea, feeling or intention. Encoding translating the information into a format that will get the idea across. The result is the message which is now ready for Transmission(the act of conveying a communication) to one or more receivers senses.
Whar is a channel
What is verbal communication?
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- Never study anything twice
- 100% sure, 100% understanding
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What are the main objectives of internal organisation?
- Pass on or transmit instructions or requests along the lines of command
- Inform staff on new policies, arrangement, developments and processes
- Request information from any employee in the company to assist in making decisions
- Encourage or reassure staff in certain circumstances
- Provide conformations
- Pass on suggestions
What are barriers in communication?
- Frames of reference
- Selective listening
- Value judgements
- Semantics
- Filtering
- Distrust
How is frame of reference defined
What is selective listening?
How can you send a message more effectively and increase the clarity of the message?
- Use multiple channels
- be complete and specific
- Claim your own message
- Be congruent ( with actions)
- simplify your language
How do you develop credibility ?
- Expertise
- Mutual trust
- Reliability
- Warmth and friendliness
- dynamic appearance
- Personal reputation
Why and where is communication important?
What are value judgements?
Value jugdements are a source of noise when a receiver evaluates the worth of a senders message before the sender has finished transmitting it
What are formal communication cahnnels?
- Downward communication - goals, strategies, instructions, procedures, performance feedback
- Upward communication - Problems, suggestions, reports, financial information
- Horizontal communication - takes place among peers, interdepartmental problemsolving, interdepartmental coordination, staff advice to line department
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The question on the page originate from the summary of the following study material:
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- Never study anything twice again
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