Global E-Business and Collaboration - How do sytems serve the different management groups in a business and how do systems that link enterprise improve organizational performance?
3 important questions on Global E-Business and Collaboration - How do sytems serve the different management groups in a business and how do systems that link enterprise improve organizational performance?
Management information systems (MIS)
Specific category of information system providing reports on organizational performance to help middle management monitor and control the business.
Customer relationship management systems
Information systems that track all the ways in which a company interacts with its's customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention.
Electronic business (e-business)
The use of the Internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm and for coordination with suppliers and other business partners.
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