Read the summary and the most important questions on Management Leading and Collaborating in the Competitive World | 9780071318037 | Thomas S. Bateman; Scott A. Snell

• 2 Managing and performing

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• Which 3 things make the internet important to business?

  1. It is a marketplace.

  2. It is a means for manufacturing goods and services.

  3. It is a distribution channel.

• What advantages does the internet have?

  1. It cuts down costs and it speeds up globalozation.

  2. It facilitates design of new products.

  3. it improves efficienty of decision making.

• What are the 6 drivers of performance?

  1. Innovation
  2. Quality
  3. Service
  4. Speed
  5. Cost Competitiveness
  6. Sustainability

• What does collaboration across "boundaries" need?

  in needs productive communications among different departments, divisions, or other subunits of the organization.

• What are knowledge managers?

  they find these human assests, help people colaborate and learn,

  help people generate new ideas, and harness those ideas into succesful innovations.

• What is Quality? what does quality stand for today?

  Quality is the excellence of your product, goods or services.

  quality reffers to: attractiveness, lack of defects, reliability and long-term dependability.

  
  

  quality today is about preventing defects and having continous improvement in how the firm opperates. 

• What is knowledge management about?

  finding, unlocking, sharing, and althogether capitalizing on the most precious resources of the company: people's expertise, skills, wisdom, and relationships.

• What is Innovation? and what must the firm do?

  Innovation is the introduction of new goods and services.

  
  

  The firm must:

  Adapt to changes in customer demand and new competitors.

  and be ready with new ways to communicate with customers and deliver the products to them. 

• What is Cost Competitiveness? 

  Keeping costs low to achieve profits and be able to offer prices that are attractive to customers.

• What are top level managers?

  they are senior executives responsible for the overall management and effectiveness of the organization.