Decision making under uncertainty / KNOWLEDGE management
8 important questions on Decision making under uncertainty / KNOWLEDGE management
What are 3 key knowledge management activities?
Creating, maintaining & exploiting knowledge stores
Embedding knowledge in processes, products & services
What are 3 different knowledge routines during different phases of the innovation process?
2. Realization
3. Nurturing
What are four classifications for knowledge?
Y-axis: Explicit (codifiable, objective, not personal) or Tacit (difficult to codify, subjective, personal)
X-axis: Individual or Collective
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What are four types of modes for knowledge creation?
• Externalization– tacit to explicit knowledge
– conceptualization & crystallization
– recognizing & resolving contradictions
• Combination–explicit to explicit
•Internalization – explicit to tacit
Four critical questions concerning knowledge management:
2.From who should it be transferred?
3.To whom should it be transferred?
4.How do you enable successful transfers?
What is the COE (center of excellence) approach? Give 3 types
1. Charismatic center: One guru
2. Focused center: small team, single location
3. Virtual center: larger groups, several locations
What are 3 knowledge sharing dilemmas? What are solution for them?
• Motivate members to share knowledge
• Prevent ”free riders”
• Reduce costs / maximize the efficiency of knowledge transfers
Solutions
• Create a “network identity”
• Network “rules” for knowledge protection
• Multiple knowledge-sharing processes and sub-networks
What do Wenger & Snyder suggest for getting activities going.
• Identify potential communities of practice that will enhance the company’s strategic capabilities
• Provide the infrastructure that will support such communities and enable them to apply their expertise effectively
• Use non-traditional methods to assess the value of the company’s communities of practice
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