Frei: The four things a service business must get right
10 important questions on Frei: The four things a service business must get right
Service must develop creative ways to fund their distinctive advantages. How can the four elements (the offering of its funding mechanism, the employee management system of the customer management system) combined right according to Frei?
What is the objective of the article of Frei?
What is meant with the first element 'the service offering' of the service model of Frei?
(Service excellence can be defined as what a business chooses not to do well).
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What is meant with the second element 'the funding mechanism' of the service model of Frei?
What is meant with the third element 'The employee management system' of the service model of Frei?
How can the 4 elements be integrated? (Frei)
What are two important principles of service design? (Frei)
2 It is impossible to attempt to be all things to all customers: instead, firms should design their service models for more targeted excellence by being specific things to specific people. Great service companies are very clever about selecting their customers.
How does a company become multi-focused? (Frei)
What is the secret to success according to Frei?
Which 4 things must a service business get right according to Frei?
2 Funding mechanism (revenue & cost model)
3 Employee management system
4 Customer management system
> Are the decisions you make in one dimension supported by those you've made in other dimensions?
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