Step 2: Analysis and diagnosis - Diagnose the problem: Empirical Analysis
3 important questions on Step 2: Analysis and diagnosis - Diagnose the problem: Empirical Analysis
How do you validate the business problem:
• Collect factual information (data on KPI’s, lead times, etc…)
• Bundling dispersed information (e.g., documents, databases)
• Collecting ‘stories’, examples of problems
• Collect opinions by doing interviews
• Bundling dispersed information (e.g., documents, databases)
• Collecting ‘stories’, examples of problems
• Collect opinions by doing interviews
Internal factual information:
•Talk to people within the company
• Company reports
• Meeting minutes
•Strategic planning
• Company standards
• Explore existing company data
• Event logs (f.i., ERP system, CRM system)
• Company reports
• Meeting minutes
•Strategic planning
• Company standards
• Explore existing company data
• Event logs (f.i., ERP system, CRM system)
External factual information:
• Talk to people in similar industries
• Newspaper articles
• Academic literature
•Industry standards
• Online customer reviews
• Newspaper articles
• Academic literature
•Industry standards
• Online customer reviews
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