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• communicatie

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• According to Hunsaker (2009), the maximum duration of a meeting should be:

  90 minutes

• hunsaker(2009) mentions the five steps of team development. One of these is the norming phase. the key word that describes this phase is:

  co-operation

• marcus and van Dam (2007) describes the five phases of the rational decision making process. in which phase will you use creativity? 

  Devising alternatives

• one barrier to communication can be "semantics" (Hunsaker, 2009). what does the term "semantics" mean?

  the meaning and use of words

• dutch people are very informal in their way of communicating.at work they will call you by your first name and use the informal way to address people; even their manager or boss. according to Hofstede's five Dimensions of Culture, this indicates:

  Small power distance

• according to Gomez (2009) face-to-face communication during the performance appraisal interview can be more effective if managers use microskills. Which of the following microskills is incorrect? 

  Cultural assertivity. 

  
  

  so, microskills are:

  -nonverbal attending

  - paraphrasing

• according to Hofstede (2005) in some societies there are few and general laws or unwritten rules. in other societies there are many and precise laws or unwritten rules. The issued addressed above are example of the dimension of: 

  Truth

• the communication model by Schulz von Thun includes:

  a relationship indicator

• which of the following most accurately describes edward de Bono's Six Hats thinking? The six hats:

  allow us to think in the same way at the same time

• the purpose of tony buzan's mind maps is decribed most accurately by which of the following:

  an aid to creativity and revision