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Summary: Operations Management And Logistics
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Read the summary and the most important questions on Operations Management and logistics
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1 Hoofdstuk 1
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What are the properties of a service?
- Intangible
- Interaction with customer
- heterogeneous
- Can't be stored
- package of features
- Intangible
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What OSCM concept was in the late 1970s?
Manufacturing strategy paradigm -
What OSCM concept was in the mid 1980s?
Service quality andproductivity -
What OSCM concept was in the early 1990s?
Total quality management and quality certification programs -
What OSCM concept was in the mid 1990s?
Six sigma's quality -
What OSCM concept was in the late 1990s?
Business process reengineering & supply chain management -
What OSCM concept was in the early 2000s?
Electronic commerce, sustainability and triple bottom line -
What OSCM concept was in the early 2010s?
Business analytics and the internet of things -
What are current issues in OSCM?
- Uncertainty in global tariffs and regulations
- difficulty in hiring and keeping employees
- adapting to change in business technology and infrastructure
- Uncertainty in global tariffs and regulations
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2 Hoofdstuk 2
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What are competitve dimensions?
- Cost or price
- quality
- delivery speed
- delivery reliability
- coping with changes in demand
- flexibility and new-product introduction speed
- Cost or price
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