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A snapshot of the summary - Operations
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Operations Lecture 1.1
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In religious parables hospitality refers toUnconditional commitment and altruism
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What are inputs of Operations management?-Materials
-Equipment
-Customers
-Staff
-Technology
-Facilities -
What are outputs of Operations management?Products
-Services
-Benefits
-Emotions
-Judgement (perceived value) -
What are the core processes in Operations Managment?-Order fulfillment process
-Customer relation process
-Supplier relation process
-Product and service development process -
Which of the following answers is an example of functional valueThe navigation system that directs you from A to B
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What are the 5 types of organizational forms?1. Simple = Small companies, entrepreneur is owner
2. Functional = Based on function, Marketing, HRM
3. Divisional = Based on division in products, markets, regions
4. Conglomerate = different businesses in one
5. Hybrid = mix of several organizational forms -
Which of the following answers is a correct statement about skim pricingSkim prices are perceived as high in relation to what most buyers are willing to pay
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What does Volume of output mean?The scale, how many customers are served, how many products are produced
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What does variety of products or services offered mean?Size of product range,number of different services
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Ryanairs no-frill experience is an example of a… serviceProduct focused
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The following topics are covered in this summary
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service, quality, management
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product, market, customer
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production, era, process
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layout, process, house
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supplier, management, integration
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capacity, demand, strategy
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costs, service, quality
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process, effective, user
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job, culture, time
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estate, building, strategy
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capital, property, freehold
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included, on-site, landlord3
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business, analysis, services
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maintenance, facility, asset
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benchmarking, process, poe
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bim, data, information
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process, management, conceptual
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reduce, ambitions, kpi's
