Summary Organizational behaviour Book cover image

Summary Organizational behaviour

- Stephen P Robbins, et al
ISBN-10 0273719394 ISBN-13 9780273719397
593 Flashcards & Notes
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A snapshot of the summary - Organizational behaviour Author: Stephen P Robbins, Timothy A Judge, Tim Campbell ISBN: 9780273719397

  • 1 What is organizational behaviour?

  • Why is it important for managers to have good interpersonal skills?

    It makes the workplace more pleasant, which makes it easier to hire and keep qualified people.

  • Waarvan is Organizational Justice een consistente predictor van?
    OCB en CWB
  • What are the 3 essential management skills?
    technical skills - apply specialized knowledge
    human skills - ability to work with, understand and motivate people
    conceptual skills - mental ability to analyse complex situations
  • Organizational effectiveness, impact op gedrag:
    - prestatie
    - turnover
    - absenteeism
  • What is the challenge for managers these days?
    stimulate creativity and tolerance for change
  • Name a positive and negative result of a networked organization
    pos: create and structure work roles
    neg: blurred line between work and non-work time
  • Characteristics of successful managers
    • They are successful in terms of the speed of their promotion within their org.
    • they spend a lot of time on networking (48%) -> political skills/networking are important for promotions
  • Characteristics of effective managers
    • They are effective in terms of the quantity and quality of their performance and the satisfaction and commitment of their employees
    • They spend a lot of time on communication (44%)
  • Mention the tree Interpersonal roles of managers
    Figurehead role, leadership role and liason role (contacting outsiders who provide the manager with information)
  • Mention the four Decisional roles of managers
    Entrepeneur role, Disturbance handlers, Resource allocators and Negotiator role
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