Designing an appointment system
3 important questions on Designing an appointment system
How can the appointment schedule (AS) be broken down?
1) appointment rule, 2) patient classification 3) adjustments made to reduce disruptive effects of walk-ins, no-shows and/or EM patients
Why is it better to adjust the appoint schedule for no shows and walk-ins?
Because eliminating no-shows will dicourage lower social class to go see the doctor
What adjustments are necassary for unplanned walk-ins?
Leaving slots open or setting appointment intervals relatively longer
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