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• when an individual or group comes in and request a tour:mandatory questions to ask:

  1. are you a current campus resident?
  2. is this your first time in?
  3. are you interested in a membership?

• in the event that Shelby is not available ask?

  if they would like to tour the facility on their own or schedule a tour with Shelby.

• A verbal layout of the facility sounds likes this:

  "On the first floor we have the gymnasium, locker room facilities, the smoothie bar and My Fit Foods.
  The Second floor is our weight room and stretching room.
  The Third floor contains the cardio room along with our four group fitness studios where we hold our group fitness classes."

• Five foot rule- Ten foot rule:

  Any member within five feet we speak to.
  Any member within ten feet we smile/wave.

• Answer phone by the third ring. Any calls for management team

  go directly to the manager or forward to their voicemail.

• How much is a membership?

  "We have 2 different memberships available to you. The first is the "Standard Full Access Membership, which includes everything we have to offer; access to the gymnasium, locker rooms, second and third floors and unlimited group fitness classes. The price is $38 + tax per month.

• How much is a membership?"Are you an ExxonMobile employee?" if yes:

  Great! if you participate with Culture of Health, simply submit us proof that you have completed the biometric screening and personal health assessment and we can save you $5 per month. The price would be $33 + tax per month.

• How much is a membership?We also have a lower level membership available;

  This is our locker room amenities' membership which includes locker room access only. This is ideal for avid runners who would like access to the trails and just use our facility for the locker rooms. The price is $20 + tax per month.

• How much is a membership?Benefits of our facility include:

  No additional enrollment fees, no contract and you are only paying for forward use. (Not pro-rated, payment is based on anniversary dates. The first day the member signs up is first payment date, then every 30 days forward).

• Who do i give my proof of C.O.H. requirements to?

  "I can take care of that for you right away."(Member to provide paper proof or email proof for us to keep on file). Change membership level to "COH Membership".