10 good questions on "Project Quality Management - Planning for quality"

How is quality planning an iterative process?
As events happen during the project, the project manager should evaluate these events and then apply corrective actions.
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What do we mean with cost/ benefits analysis for quality planning?
To analyze the costs of performing quality management versus the benefits of performing quality management.
A level of quality beyond what is demanded will cost the project additional funds. The costs of quality requirements should be in line with the demands of the project.
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What is the goal of benchmarking?
To evaluate the difference between two projects and then to make corrective actions to the current project if necessary.
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How can one avoid improper benchmaking, false goals and internal competition?
Truth in reporting for active projects.
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How can the technique of design of experiments be applied to project management activities?
  • To experiment with different project variables (e.g. resources) to find the best solution at the best cost.
  • To identify which variables within a project or product are causing failures or unacceptable results.
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Which categories of cost of quality are being recognized?
  • The cost of conformance to quality requirements - approach quality by completing project scope in line with expected level of quality (e.g. training, safety measures, measurement, quality management activities)
  • The cost of non-conformance - approach of completing project scope without quality (e.g. cost for re-work, loss of sales, loss of customers, downtime, corrective actions)
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What is forced field analysis?
A collection of diagras that capture the forces that are for or against a particular change. It is a technique that could be used for additional quality management.
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What is the quality management plan used for, and which three things are addressed in it?
It describes how the project manager and the project team will fulfill the quality policy. It addresses three things:
  • Quality Control - Inspect, analyze, take action
  • Quality Assurance - Measure performance and evaluate against required quality level (standards) - applying the quality plan
  • Quality Improvement - After measuring and evaluation, taking corrective actions to improve quality.
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How are operational definitions being used?

These, or metrics, are clear concise measurements (terms, values) that are being used to measure a process , activity or work result.
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What is the aim of the process improvement plan?
Rather than trying to improve the end result of a project, this plan is focussed on continuous project improvement. It focusses on:
  • Increase customer value by eliminating waste
  • Establish process boundaries
  • Determine process configuration
  • Create and manage process metrics within the project
  • Establish targets for performance improvement
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