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• 1 Intro and attitudes

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• What does the cognitive dissonance theory describe?

  the mental conflict that occurs when a person's behaviors and beliefs do not align. Cognitive dissonance causes feelings of unease and tension, and people attempt to relieve this discomfort in different ways.

• 2 Personality and diversity

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• What are the big 5 personality traits?

  • Openness = openness to beliefs and range of interest
    
  • Conscientiousness = desire for order and precision
  • Extraversion = comfort with relationships
  • Agreeableness = ability to get along with others
  • Emotional stability = tendency to maintain a balanced emotional state

• What is proactive personality?

  A stable disposition to take personal initiative in a broad range of activities and situations

• What is surface level diversity?

  Differences in easily percieved characteristics, such as gender, ethnicity and age.

• What is deep level diversity?

  Differences in harder to see characteristics, such as values, beliefs, and work preferences.

• What is affirmative action?

  Intervention aimed at giving management a chance to correct past imbalance, injustice or discrimination

• What is diversity management?

  Entails enacting a host of organizational changes that enable all people to perform to the maximum of their potential

• 3 Motivation

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• What are content theories of motivation?

  These theories identify internal factors, such as needs and satisfaction, that energize employee motivation. It is based on the idea that employee's needs influence his or her motivation.

• What are process theories of motivation?

  These theories explain the process by which internal factors and situational factors influence employee motivation.

• Explain McGregor's Theory X and Theory Y

  Theory X explains a pessimistic view towards employees. Employees can only be motivated through rewards and punishment. Theory Y shows a positive view towards employees. Managers who adopted Theory Y, reached higher performance and higher levels of satisfaction.