Read the summary and the most important questions on Project Team Communication in Financial Service Innovation

• 1 Abstract

• By which three types of communication is project team coordination conceptualized?

  
  

  1. Intra-project communication
     
  2. Extra-project communication involving (i) organizational liaisons, which refer to the transfer of intra-organizational communication by project members and (ii) gatekeepers of information, which refer to the transfer of extra-organizational information by customer-contact personnel. 
     

• 2 Introduction

  This is a preview. There are 3 more flashcards available for chapter 2
  Show more cards here

• Why is innovation important in the financial services industry?

  In addition to opening up new markets and market segments, new services and information technology-based systems have enhanced productivity of financial services.

• 3 The importance of communication: A services innovation perspective

  This is a preview. There are 4 more flashcards available for chapter 3
  Show more cards here

• Where does the perceived quality result from?

  From the comparison a customer makes between expectations and actual performance.

• When does the comparison take place?

  During the buyer-seller interactions

• What is an antecedent condition of rendering high quality service offerings during service delivery?

  Effective internal and external communication

• 4 Communication during financial service innovation: A definition

  This is a preview. There are 4 more flashcards available for chapter 4
  Show more cards here

• What may such changes involve?

  Changes in knowledge, changes in attitude or changes in overt behavior.

• How is the quality of communication during the service innovation process described?

  As the degree to which relevant and understandable information reaches the intended information sources/receivers in time.

• 5 An information processing analysis

  This is a preview. There are 20 more flashcards available for chapter 5
  Show more cards here

• What does the contingency theory stipulate?

  The effectiveness of an organizational design depends on the attributes of the organization's environment.

• How does the system theory view organizations?

  As information processing organisms operating in uncertain environments.

• Why is the organizational structure a critical determinant of the information processing task and innovation activities in particular?

  Because the organization has to process and gather information during the innovation process.