Buying business services - The pre-contractual stage
3 important questions on Buying business services - The pre-contractual stage
What are the three most important stages of the pre-contractual stage?
1. Specifying: defining the scope of work for service providers
2. Selecting service providers
3. Contracting for services
2. Selecting service providers
3. Contracting for services
Describe the contracting phase (stage 2) of pre-contractual stage.
The more intangible the service is, the more the time buyer will spend on prequalifying and pre-selecting the future service provider. Hereby, the supplier references and reputation are important.
Describe the contracting phase (stage 3) in pre-contractual phase.
When buying services, it is often not so clear when the contracted performance has been delivered by the service provider. At the contractual stage, it is important to agree on what criteria will be used to assess the quality of the service provided by the service provider. Both parties need to agree on KPI’s.
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