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Quality management - Definition of QM

6 important questions on Quality management - Definition of QM

What is a standard or a norm?

Document established by consensus and approved by an institution at a national (AENOR), European (CEN) or international (ISO) level, that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. Norm level: university diploma

What is a management system?

A system to establish policy and objectives and to achieve those objectives

example; subject program

A management system of an organization can include different management systems, such as a quality management system, financial management system or an environmental MS

What is a QMS?

A management system to direct and control an organization with regard to quality

example; quality management program (a specific subject program)

What is a requirement?

Need or expectation that is stated, generally implied or obligatory

Example; to pass the activities and the exam

What is a process?

Set of interrelated or interacting activities with which transform inputs to outputs

Inputs to a process are generally outputs of processes

Processes in an organization are generally planned and carried out under controlled conditions to add value

A process where the conformance of the resulting product cannot readily or economically be verified is frequently referred to as a ''special process''

What is a procedure?

Specified way to carry out an activity or a process

Procedures can be documented or not

When a procedure is documented, the term ''written procedure'' or ''documented procedure'' is frequently used. The document that contains a procedure can be be called a ''procedure document''