Eliciting Requirements - Requirements Categorization According to the Kano Model
4 important questions on Eliciting Requirements - Requirements Categorization According to the Kano Model
What are the three satisfaction classes according to dhr. Kano
- Basic factors (must)(dissatisfiers, subconscious requirements)(fulfilled by the system in any case)
- Performance factors (must)(satisfiers, conscious requirements)(know to stakesholders and explicitly demand)
- Excitement factors (delighters, unconscious requirements)(creativity techniques to get it)
What are dissatisfiers? (KANO-Model)
Basic factors to be fulfilled in any case:
- Dominantly influenced by existing systems;
- Elicitation from observation and documentation.
What are Satisfiers? (KANO-Model)
Performance factors, explicitly demanded:
- No acceptance if missing;
- Elicitation by survey techniques.
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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What are Delighters? (KANO-Model)
Excitement factors, a pleasant surprise:
- Recognized only after proposal or trial;
- Elicitation by creativity techniques.
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- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
