Basic book communication - Conflict management
5 important questions on Basic book communication - Conflict management
We are talking about a conflict a situation where people:
- Have opposing ideas, views or opinions about a certain question.
- View the situation as a conflict situation.
- Have emotions that play a part in the situation.
Characteristics of conflict management
- The point of difference: the question about which the conflict is concerned. (Rational and emotional aspects)
- Different interests:
- Dependence: in each conflict the degree of dependency of the conflicting persons or parties can be assessed.
- Power: Sometimes power is unequally distributed, the more powerful person van solve the problem by using its power (not always good consequences).
- Time pressure: When there is no time to go into discussion, the re is a great chance that a solution will be forced. -> One party feel compelled to put up with a solution with which they are unhappy.
Two different tendencies to handIe conflicts:
2. Tendency to promote mostly one's own interests.
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Blake & Mouton, 5 dominant conflict styles:
2. Adapting to the other and covering up the conflict.
3. Negotiating with the other in order to reach a compromise.
4. Fighting the other as an adversary, forcing them into a solution.
5. Working together to reach a solution (cooperation).
Some conflicts can only be resolved with the help of a third party (a mediator).
- Aim: analyze the content aspect and relational aspect -> reduce tension -> resolution of the question.
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