Define & Measure
3 important questions on Define & Measure
Define "Voice of the Customer (VOC)"
•Requirements or feedback from the customer
•Customers can be classified as External or Internal
•Identifies critical features for products orservices.
•Identifies key drivers of customer satisfaction.
•Can be translated into measurable parameters (CTQ)
What are DPU, DPO, DPMO in general?
DPU, DPO, and DPMO are metrics that express how a product or process is performing, based on the number of defects.
Defect opportunity (O) : Each circumstance in which a CTQ can fail to be met
Defect opportunity (O) : Each circumstance in which a CTQ can fail to be met
In the case, part of the raw materials (grapes) is lost due to inefficiency of machines and quality of grapes. Therefore, process needs to be improved. What changes were made?
- Changed press
- Reducing material in process and total production lead time
- Change filter
- Visual aids and 5S system
- Standardization of processes
- Kanban purchasing system
- Creation of long lasting relationships with suppliers
- Materials and tools placed where they are used.
Figure shows areas of potential improvement with stars.
First loop: regulator process is improved, as bottling determines production speed. Kanban, FIFO used.
Second loop: design raw-material reception system with suppliers. Pull system will be developed. Also, long term working commitment between supplier and winery.
Last loop: flow improvement between those. Visual aids and 5S system used.
- Reducing material in process and total production lead time
- Change filter
- Visual aids and 5S system
- Standardization of processes
- Kanban purchasing system
- Creation of long lasting relationships with suppliers
- Materials and tools placed where they are used.
Figure shows areas of potential improvement with stars.
First loop: regulator process is improved, as bottling determines production speed. Kanban, FIFO used.
Second loop: design raw-material reception system with suppliers. Pull system will be developed. Also, long term working commitment between supplier and winery.
Last loop: flow improvement between those. Visual aids and 5S system used.
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